วันอังคารที่ 20 ธันวาคม พ.ศ. 2554

What to do when "Credential Manager" prevents saving documents

Your HP notebook does not save files to your hard drive? The problem is easily solved by following these directions.

What to do when

Some users were using HP notebook signed, could run into a problem definitely annoying. When you save the documents (especially with Microsoft Word and, presumably, other applications of the Microsoft Office suite), the operation may fail with a message definitely unfriendly: You need to log on to Credential Manager to use this functionality

The problem is also addressed by the article "Insufficient rights to save a new file in Word 2007" Microsoft Support: though the piece refers to the 2007 version, the circumstances appear to be identical with Microsoft Office 2003.

The problem is caused by an outdated version of "Credential Manager", a utility application installed on certain HP notebooks.

Remove Credential Manager

First you need to bring on Start -> Control Panel -> Add or Remove Programs and from there remove HP Credential Manager for ProtectTools

Will be shown two more confirmation screens, in addition to the general reported just above.

The first suggest that you perform a backup of the file identification before: you can safely ignore this suggestion clicking on No .

The second one, ask if you want to remove all the files from your computer identity in addition to the program: in my case I replied cautiously No , so you can easily return to the previous situation in If you wish to reinstall Credential Manager later.

Install the new version

At this point, you might consider installing the new version of the program: in fact, according to Microsoft, the problem has been fixed in later builds.

Personally, I have not followed this path: Credential Manager is a tool of doubtful utility, and it was found that was not used effectively. So I left the notebook without the application and everything started to work properly.

If you are interested in re-install it anyway, you can download the latest version from this page.

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